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We’re Hiring a New General Manager!

hiring for new general manager at the firehouse hostel

We’re looking for a new General Manager at 

HI Little Rock Firehouse Hostel & Museum!

Our current manager, Jennifer, is leaving and we are looking to hire someone to take her place.

We are accepting applications and conducting interviews now.

Job Description (PDF)

Job title: General Manager, HI Little Rock Firehouse Hostel & Museum

Location: 1201 Commerce Street  Little Rock, AR

Salary: $27,500/year

Responsible to: Staffing Committee of the Board of Directors

Hours: Fulltime and flexible, subject to seasonal variation (includes some evening and weekend hours)

Overview: Firehouse Hostel & Museum has opened the first non-profit hostel in Arkansas. Located in historic MacArthur Park in downtown Little Rock, we are in the perfect location for travelers and guests to access everything our city and state have to offer. We will also serve as a museum dedicated to celebrating our building’s history as Little Rock’s Fire Station #2 while educating the public about firefighting history. We are affiliated with Hostelling International (HI-USA), one of the world’s largest international hostelling organizations.

Supervising responsibility: full/part-time employees, interns, and volunteers

Summary: The General Manager of HI Little Rock Firehouse Hostel & Museum will be responsible for all aspects of hostel management in accordance with HI-USA policies, procedures, and mission statement. Together with the Board of Directors, the General Manager will contribute to the effective promotion of the Hostel as a destination for travelers to experience what Little Rock and surrounding areas have to offer. In managing the hostel, the General Manager will oversee a high-quality housekeeping service, and plan/support hostel events and activities. Another important task will be managing staff and volunteers while working closely with guests.

Main Responsibilities

Customer Service

  •     Oversee the Welcome Desk and guest relations from inquiry to checkout, ensuring exceptional customer service at all times
  •     Manage online reservations systems including optimizing bed spaces and gauging availability
  •     Proactively review and respond to customer feedback online
  •     Professionally handle all guest issues

Staff Training and Management

  •     Maintain a hands-on management style
  •     Supervise, develop, train, and mentor all hostel staff and volunteers
  •     Help to create and/or update staff job descriptions
  •     Conduct performance evaluations
  •     Maintain employment files
  •     Conduct regular team meetings
  •     Ensure team morale and motivation

Operational Management

  •     Coordinate weekly staff scheduling
  •     Coordinate event, group, and activity booking
  •     Coordinate implementation of daily, weekly and monthly hostel tasks
  •     Tracking and reporting of occupancy and sales performance
  •     Ensure the health and safety of staff, guests, and visitors
  •       Actively foster good local community relationships, identifying opportunities to work in partnership and raise the profile of the hostel

Facilities Management

  • Monitor inventory, manage supplier relationships
  • Ensure high standards of cleanliness
  • Ensure the facility, fixtures, and museum artifacts are maintained
  • Coordinate building maintenance with Little Rock Parks & Recreation (owner of the building) and the
  • Board of Directors, as necessary

Other

  •     Flexibility to manage special occasions and situations
  •     Communicate regularly with the Board of Directors
  •     Maintain an active presence on all hostel social media accounts
  •     Undertake training and professional development, as required
  •     Other duties as assigned to ensure the efficient operation of the hostel

Skills and Experience

Required

  •     Management experience with developing and mentoring staff and volunteers
  •     Experience in providing high-quality customer service
  •     Strong leadership and problem-solving skills
  •     Internally motivated to work with minimal supervision, applying time management principles
  •     Flexible and willing to work in a fast-paced and constantly changing environment
  •     Ability to maintain professionalism through actions and appearance
  •     Excellent administrative skills and attention to detail
  •     Ability to manage cash flow
  •     Ability to plan, organize, and coordinate within deadlines
  •     Superior communication skills (oral and written)
  •     Knowledge of Microsoft Office

Desirable

  •     Coursework in management, administration, property management, and/or hospitality management
  •     Experience managing a hostel, lodging facilities, or hospitality management
  •     International and/or domestic travel experience
  •     Knowledge of the youth hostelling sector, adventure tourism, and the travel industry
  •     Ability to collate and interpret financial and performance data to drive business growth
  •     Knowledge of health and safety and food hygiene laws and procedures
  •     Project management experience, including preparation of specifications and budgets
  •     Driver’s license, insurance, and access to a car

Application: To apply, please send your resume and cover letter to firehousehostel@gmail.com, referencing “General Manager Application” in the subject line.

Questions? Contact us!

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